Return & Refund Policy

At Salt & Grace Boutique, we want you to love what you receive. If something doesn’t feel right, we are here to guide you through a simple and clear return process.

How to Start a Return

You can request a return by logging into your account or by using the Easy Returns option available in the notification bar.

You have 10 days from the date of delivery to request a return.

Once your return is approved, the item must be shipped back within 5 days.

Note: No returns will be accepted without prior return request approval. Any packages sent without approval will be returned to the sender.

Return Eligibility

Condition Requirements

To be eligible for a return, items must be in their original condition.

This means the item must be unworn, unused, with tags attached if applicable, and free from any odors such as smoke.

We kindly ask that you package your return the same way you received it to ensure it arrives safely.

Eligible Items

We accept returns on full-priced clothing and boots only.

Non-Returnable Items

The following items are final sale and are not eligible for return:

  • Clearance items
  • Accessories
  • Leather bags
  • Sale items

Items that are worn, damaged, missing tags, or have noticeable odors will not be accepted.

Return Shipping Responsibility

Customers are responsible for all return and exchange shipping costs.

Returned items remain the responsibility of the customer until they are delivered back to our warehouse. We are not responsible for lost, damaged, or incorrectly returned packages.

Exchanges

Availability

Exchanges are available if the requested item is in stock.

How to Request an Exchange

Please contact us via email or phone to confirm availability before sending your item back.

Refund Process

Processing Time

Once your return is received and inspected, your refund will be processed within 3 to 5 business days.

Refund Method

Refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

Important Conditions

  • Returns that do not meet our policy guidelines will not be accepted.
  • Items must be sent within the approved timeline and meet all return conditions to qualify for a refund.

We are committed to making your experience clear, fair, and reliable, while maintaining the quality and care that defines Salt & Grace Boutique.